Frequently Asked Questions
USERS LOOKING A CAR TO RENT
How do I amend or cancel a reservation?
Cancellations or amendments can be made by directly contacting the car owner or car rental agency who posted the Ad.
Can I get a quote online without making a booking?
Yes, of course! All Ads display the cars availability alongside their respective prices.
Can someone else other than myself drive the vehicle?
Yes, they can but you must inform the respective car owner or agency in advance.
The driver/s must also provide their full driving license and any other documentations requested by the car owner for inspection. Additional fees may apply.
What proof of Identification (ID) / documents do I need to bring with me when collecting the vehicle?
All car advertisers on Sewadecar will require to see your driving license, and your Identification Card, name card or business documents from SSM.
Additional documents may be needed for anyone holding a non-Malaysian passport, even if you have a valid visa.
Car Advertisers may also request for utility bills, receipt or tenancy agreement for proof of your residential address.
Can I drive if I have a non-Malaysian license?
If you do not hold a Malaysian driving license, you may obtain an International Driving Permit in your country; or if your driver’s license (in English or Malay language) is issued by a country listed as recognized for the purposes of driving in Malaysia, you are permitted to drive in Malaysia (usually up to 3 months).
However, if your license is not in the English or Malay language, you can find out more about the acceptance of your license here.
Are my personal possessions covered if they are stolen from my rental vehicle?
Some car owners and car rental agencies provide Personal Accident Insurance.
Please ask the individual car advertiser for more information.
Is smoking permitted in the vehicle?
Unless otherwise stated by the respective car owner or rental agency, most cars listed on Sewadecar.com have a strict non-smoking policy.
Who is responsible for parking fines / traffic offences?
The person renting the vehicle during the time the parking fine or traffic offence occurs is solely responsible for any fines or summons as well as related administration fees incurred, unless otherwise stated by the car owner, or car rental agency.
Which payment methods are accepted?
Cash, cheque, and money transfer are accepted by all car advertisers on Sewadeecar, whether privately owned cars or car rental agencies. Car rental agencies may accept credit cards. The credit card used must be under the name of the primary driver or the credit card owner must be physically present during vehicle pickup.
What if I return the rental vehicle late?
If you return your vehicle later than the time stated on the rental agreement, the car owner or car rental agency may charge a late penalty fee.
What to do if I am involved in a car accident?
Contact the car owner or car rental agency immediately. Ensure you take photos of the other vehicle’s model and number plate.
Can I use vehicle to provide taxi services such as Grab?
Yes. Provided that the respective car owner is notified of this and the car has the right motor insurance insured under the primary driver’s name, as required by Grab. The arrangement should also adhere to any other Rules, Terms and Conditions of Grab.
(note: Rental price may be higher than the normal rental prices advertised due to the higher mileage, shorter interval period for maintenance such as oil changes, tyre replacements, etc.)
ADVERTISERS RENTING OUT THEIR CARS
How can I obtain more traffic to my Ad?
There are four methods you can obtain more traffic to your Ad:
- Get the Advance (150-day) Ads
- 'Feature' your Ad for 2 days, 7 days or 14 days.
- 'Boost & Suggest' your Ad for 2 days, 7 days, or 14 days.
- Offer 'Student Discounts' and allow for 'Grab use'.
To obtain the highest number of visits, use all 4 Sewadeecar's features.
Why am I unable to view my Ad?
- You may be unable to view your Ad as it has not been posted. Click on 'My Account' followed by “Manage Ads” and “Drafts”.
- If your Ad is under Drafts, select “edit” and “submit Ad now” to post your Ad.
- If your Ad has been taken down, your Ad may have violated our Advertising Guidelines. You may contact firstname.lastname@example.org for more assistance.
What do I do if I am facing issues not listed in this FAQ?
Email us at email@example.com and we will get back to you as soon as possible.